Family Loves Plans© is a website and a brand by Pozitiven design s.p. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our websites and/or interact with our social media accounts.

What data we collect

Our organisation collects the following data:

- Personal identification information (Name, Email address, Address etc.).

- Charging information (Credit card information, Billing address etc.).

- Social media contacts (Profiles and accounts information, posts, comments etc.).

How do we collect your data

You directly provide Our organisation with most of the data we collect. We collect data and process data when you:

- Register online or place an order for any of our products or services.

- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

- Use or view our website via your browser’s cookies.

How will we use your data

Our organisation collects your data so that we can:

- Process your order, manage your account.

- Email you with special offers on other services we think you might like.

- Showcase your opinions, feedback and reviews submitted through any of our channels.

If you agree, Our organisation will share your data with our partners companies so that they may offer you their products and services.

When Our organisation processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data

Our organisation securely stores your data at our physical location.

Our organisation will keep your Personal, Charging and Social media data until you revoke your permission or stop following or supporting our organisation. Once you make a request to revoke your information sharing permission, we will delete your data in 30 days.

Marketing

Our organisation would like to send you information about products and services of ours that we think you might like, as well as those of our partner organisations.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our organisation from contacting you for marketing purposes or giving your data to other partners.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights

Our organisation would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our organisation for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our organisation correct any information you believe is inaccurate in regards to your information. You also have the right to request Our organisation to complete the information you provided you believe is incomplete.

The right to erasure – You have the right to request that Our organisation erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our organisation restrict the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our organisation transfer the data connected to you that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have 30 days to respond to you. If you would like to exercise any of these rights, please contact us at:

Phone number: + 386 41 362 482

E-mail address: hello@familylovesplans.com

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies

Our organisation uses cookies in a range of ways to improve your experience on our website, including:

- Keeping you signed in

- Understanding how you use your website

What types of cookies do we use?

There are number of different types of cookies, however, our website uses:

- Functionality – Our organisation uses theses cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

- Advertising – Our organisation uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our organisation sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

How does Facebook Pixel work on our websites

Our websites use the so-called "Facebook Pixel" and the Conversions API of the social network "Facebook" for the following purposes:

- Facebook (website) Custom Audiences

We use the Facebook Pixel and the Conversions API for re-marketing purposes to be able to contact you again within 180 days. This allows us to display interest-based advertisements ("Facebook Ads") to users of the website when they visit the social network "Facebook" or other websites also using this tool. In this way, we pursue the interest in displaying advertisements that are of interest to you to make our websites or offers more interesting for you.

- Facebook conversion

We also use the Facebook Pixel and the Conversions API to ensure that our Facebook Ads match the potential interest of users and are not annoying. With the help of the Facebook Pixel, we can track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").

Due to the marketing tools used, (Facebook Pixel and Conversions API), your browser automatically establishes a direct connection with the Facebook server as soon as you have agreed to the use of cookies requiring your consent. Through the integration of the Facebook pixel and the usage of the Conversions API, Facebook receives the information that you have called up the corresponding website of our internet presence or clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can assign the visit to your account.

The processing of this data by Facebook takes place within the framework of Facebook's data policy. Special information and details about the Facebook pixel, the Conversions API and its functionality can also be found in the Facebook help area.

Privacy policies of other websites

Our organisation’s websites and social media accounts may contain links to other websites. Our privacy policy applies only to our website and social media accounts when used with our original content, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our organisation keeps its privacy policy under regular review and places any updates on all our relevant websites and social media accounts. This privacy policy was last updated on November 25, 2021.

How to contact us

If you have any question about Our organisation’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Phone number: + 386 41 362 482

E-mail address: hello@familylovesplans.com